Privacy Policy

Information We Collect

We gather information that enables us to provide, maintain, and improve our gaming services. When you register an account, we collect details such as your chosen username, email address, password, date of birth, and country of residence. These details help us verify your identity and ensure compliance with legal and regulatory obligations.

During gameplay and financial transactions, we may request additional verification materials including government-issued identification, proof of address, and cryptocurrency wallet addresses. Our systems also automatically collect technical information such as your IP address, device type, browser version, operating system, and details about how you interact with our website and games.

How We Use Your Information

The information we hold is used to create and manage your account, process deposits and withdrawals, and deliver the gaming experiences you expect. We also use it to personalise your time on the platform, detect and prevent fraud, maintain the security of our services, and communicate important account or service-related updates.

Where you have given consent, we may send promotional messages about new games, bonuses, or special offers. You retain full control over these communications and can adjust your preferences at any time through your account settings or by contacting support.

Sharing and Disclosure

We do not sell your personal data to third parties for marketing purposes. Information may be shared with carefully selected service providers who assist in operating our platform. These include payment processors, customer support partners, hosting services, analytics providers, and anti-fraud specialists. All such partners are bound by strict contractual obligations to protect your data and use it only for the purposes we specify.

We may also disclose information when required by law, court order, or regulatory authority, particularly in relation to licensing requirements, anti-money laundering rules, or responsible gambling obligations. In the event of a business transfer or merger, user data may be passed to the new operator under the same privacy standards.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to ensure smooth functionality, remember your preferences, analyse site performance, and maintain session security. These tools help us understand which features are most popular and how we can improve the overall player experience.

You can manage your cookie settings through your browser; however, disabling certain cookies may limit your ability to access specific games or account features. We clearly distinguish between essential cookies required for the service to function and optional ones used for analytics and personalisation.

Data Security

We implement appropriate technical and organisational measures to protect the personal information we hold. This includes encryption of sensitive data, secure server infrastructure, regular security assessments, and strict access controls. While we strive to maintain the highest standards, no electronic transmission or storage system can be guaranteed as completely secure.

We encourage all users to select strong, unique passwords and to avoid sharing account credentials. Should we become aware of any security breach that affects your data, we will notify you and the relevant authorities as required by law.

Your Rights and Choices

You have certain rights regarding the personal information we hold about you. These may include requesting access to your data, asking for corrections to inaccurate records, or requesting deletion of your information where we no longer have a legitimate reason to retain it. Such requests are subject to legal and regulatory requirements, particularly those related to gambling licensing and financial record-keeping.

To exercise these rights, please contact our support team with sufficient information to verify your identity. We aim to respond to all valid requests within one month, though complex cases may require additional time.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Account and transaction records are typically retained for several years after account closure to comply with licensing and anti-money laundering requirements. Once data is no longer needed, we ensure it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated terms.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact our customer support team through live chat or by email. We take all enquiries seriously and will respond as quickly as possible.